Man and Van King’s Cross Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van King’s Cross provides removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming any booking for a man and van, removal, delivery, or associated service.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, or organisation booking or using our services.

Company means Man and Van King’s Cross, the provider of the services described in these terms.

Services means any man and van, removal, relocation, transport, loading, unloading, packing, or associated service provided by the Company.

Goods means the items, belongings, furniture, equipment, and other property entrusted to the Company for the purpose of the Services.

Job means a specific booking or contracted service on a particular date or dates.

Scope of Services

The Company provides man and van and removal services, including local moves, collection and delivery of items, small-scale relocations, and associated transport within the area typically served from King’s Cross and surrounding districts. The exact scope of each Job will be agreed at the time of booking, based on the Customer’s description of the Goods, locations, access conditions, and any special requirements.

The Company reserves the right to refuse to provide Services where the Goods are hazardous, illegal, unsafe to move, or where access is unsuitable or dangerous for the vehicle, crew, or third parties.

Booking Process

1. All Jobs must be booked in advance. A booking is made when the Customer provides full and accurate details of the required Service, including addresses, access information, dates, times, and a description of the Goods.

2. Quotations are based on the information provided by the Customer. Any changes to the volume of Goods, distance, access, timing, or other key details may result in a revised quotation or additional charges.

3. A booking will be considered confirmed only when the Company has accepted the booking details and, where applicable, any required deposit has been paid by the Customer.

4. The Customer is responsible for ensuring that all information given at the time of booking is complete and accurate. The Company will not be liable for delays, additional costs, or inability to complete the Job arising from incorrect or incomplete information.

5. Bookings are accepted subject to vehicle and crew availability. The Company may decline a booking or offer an alternative time or date if the requested slot is not available.

Quotations and Pricing

1. Quotations may be given on an hourly rate, a fixed price basis, or a combination of both, as confirmed by the Company at the time of booking.

2. Quotations are exclusive of congestion charges, tolls, parking fees, and other third-party charges unless expressly stated otherwise. These costs, if applicable, will be payable by the Customer in addition to the quoted price.

3. Where waiting time, additional labour, extended loading or unloading, or extra journeys are required beyond what was agreed, the Company reserves the right to charge for the additional time and services at the prevailing rates.

4. Any quotation provided is valid for a limited period, as specified by the Company, and may be withdrawn or amended if not accepted within that period.

Payments

1. Payment terms will be confirmed at the time of booking. The Company may require a deposit to secure the booking, with the balance payable on completion of the Job, or payment in full in advance.

2. Payment must be made using an accepted method as advised by the Company. The Customer is responsible for ensuring that payment is made in cleared funds.

3. If payment is not made when due, the Company may refuse to start or continue the Job, or may retain the Goods until full payment is received. Any storage or additional costs arising as a result will be charged to the Customer.

4. For commercial Customers, if credit terms are agreed in writing, payment must be made within the agreed period. The Company reserves the right to charge interest on overdue amounts and to recover reasonable costs of debt recovery.

Cancellations and Amendments

1. If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible. The effective date of cancellation is the date on which the Company receives the notice.

2. The Company may apply cancellation charges based on the notice given before the scheduled start time of the Job. Details of these charges will be provided at the time of booking or on request.

3. If the Customer fails to be present at the agreed time and location, or fails to provide access to the premises or Goods, this may be treated as a late cancellation and cancellation charges may apply.

4. If the Company is unable to carry out the Job due to reasons beyond its reasonable control, such as extreme weather, accidents, road closures, vehicle breakdowns, or other unforeseen events, it will make reasonable efforts to reschedule. The Company will not be liable for any indirect loss or consequential costs arising from such delays or cancellations.

Customer Responsibilities

1. The Customer must ensure that the premises at collection and delivery locations are safe, accessible, and suitable for the loading and unloading of Goods and for parking the Company’s vehicle.

2. The Customer is responsible for obtaining and paying for any parking permits, suspensions, or third-party permissions required for the Job, unless otherwise agreed in advance.

3. The Customer must ensure that Goods are properly packed, labelled, and ready to move, unless a packing service has been expressly included in the booking.

4. The Customer must remove and secure valuables such as money, jewellery, important documents, and personal electronic devices before the Job begins. Such items should not be included in the Goods without the Company’s prior written agreement.

5. The Customer must not ask the Company to transport any items which are illegal, dangerous, explosive, flammable, perishable, or otherwise unsuitable for carriage, including but not limited to firearms, illegal substances, gas cylinders, or open containers of liquids which may spill.

Company Responsibilities

1. The Company will provide the agreed vehicle and crew to carry out the Services with reasonable care and skill.

2. The Company will take reasonable steps to protect the Customer’s Goods during loading, transit, and unloading, using appropriate handling techniques and securing methods.

3. The Company will aim to adhere to agreed arrival and completion times, but timing is not guaranteed and may be affected by traffic, access conditions, and other factors beyond the Company’s control.

Liability for Loss or Damage

1. The Company’s liability for loss of or damage to Goods is limited as set out in this section. The Customer is encouraged to arrange appropriate insurance for high value or fragile items.

2. The Company will not be liable for loss or damage arising from inherent defects in the Goods, inadequate or improper packing or labelling by the Customer, normal wear and tear, or mechanical or electrical failure of appliances or equipment not caused by external physical damage.

3. The Company will not be liable for loss or damage where the Customer has instructed the crew to act against the Company’s advice, including but not limited to moving items through restricted spaces where damage is likely.

4. Any claim for loss of or damage to Goods must be reported to the Company in writing as soon as possible and in any event within a reasonable period after completion of the Job. The Customer must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the Goods.

5. The Company’s total liability in respect of any Job will be limited to a reasonable sum having regard to the value of the Goods and the price paid for the Services, subject to any specific limits notified by the Company prior to the Job.

6. The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or any similar loss, arising out of or in connection with the Services.

Access, Parking and Delays

1. The Customer must ensure that suitable parking is available close to the collection and delivery addresses. If the Company incurs parking charges or penalties as a direct result of a lack of suitable parking arrangements, these costs may be charged to the Customer.

2. The Company is not responsible for delays caused by traffic, restricted access, waiting for keys, or other factors beyond its direct control. Where such delays occur, additional waiting time and labour charges may apply.

3. If access at either address is significantly more difficult than described at the time of booking, for example due to additional flights of stairs, long walking distances, or restricted lifts, the Company may charge additional fees for the extra time and effort required.

Waste and Disposal Regulations

1. The Company is not a general waste disposal contractor. Any removal of waste or unwanted items is subject to applicable waste regulations and must be agreed in advance as part of the Services.

2. The Company will not remove or transport hazardous waste, clinical waste, or any materials which are restricted or prohibited under waste and environmental legislation.

3. Where the Company agrees to take items for disposal, these will be treated as waste. Once the items have been removed, the Customer relinquishes all rights to them. The Company will handle such items in accordance with applicable regulations, which may include disposal at licensed facilities or passing items to authorised third parties.

4. The Customer must not place waste items or materials into the Company’s vehicle without prior agreement. If unauthorised waste is discovered, the Company may charge additional fees to cover disposal and compliance costs.

Insurance and Risk

1. The Company maintains appropriate insurance for its vehicles and public liability in connection with the provision of removal and man and van services. Details can be provided on request.

2. The Customer is responsible for arranging any additional insurance required for Goods of high value or special sensitivity. The Company does not provide comprehensive insurance for all Goods as standard.

3. Risk in the Goods will, subject to these terms, remain with the Customer. The Company’s responsibility is limited to taking reasonable care and complying with its obligations as set out in these Terms and Conditions.

Complaints

1. If the Customer has a complaint about any aspect of the Services, they should raise it with the Company as soon as possible so that it can be investigated and, where appropriate, resolved.

2. The Customer should provide full details of the issue, including the date of the Job, addresses involved, and a clear description of the problem. The Company may request further information or evidence as part of its investigation.

3. The Company will aim to respond to complaints within a reasonable time and to work with the Customer to reach a fair outcome consistent with these Terms and Conditions.

Data Protection

1. The Company will collect and use personal information about the Customer in order to manage bookings, provide Services, handle payments, and communicate regarding Jobs.

2. The Company will take reasonable steps to keep such information secure and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.

Variation of Terms

1. The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Job.

2. Any variation to these terms requested by the Customer will be effective only if agreed in writing by the Company.

Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by Man and Van King’s Cross, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

Entire Agreement

These Terms and Conditions, together with the specific details confirmed at the time of booking, constitute the entire agreement between the Customer and the Company in relation to the Services. No other terms, conditions, or representations shall be binding unless expressly agreed in writing by the Company.



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Contact us

Company name: Man and Van King's Cross Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 277 Gray's Inn Rd
Postal code: WC1X 8QF
City: London
Country: United Kingdom

Latitude: 51.5293240 Longitude: -0.1203570
E-mail:
[email protected]

Web:
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