Man and Van Kingscross Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Kingscross provides removal, transport, loading, unloading, and related moving services in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. They are intended to create a clear and fair framework for the service, including the booking process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the agreement. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person requesting the service or any person acting on their behalf.
Our services may include domestic moves, office relocations, furniture transport, collection and delivery, and other man and van support services requested by the customer and agreed by us in advance. Because every job is different, the exact scope of work will be confirmed during booking. Any additional tasks not originally agreed may be accepted at our discretion and may be charged separately. These terms apply whether the service is booked for a small single-item move or a more substantial relocation. If any part of the booking has special requirements, it is the customer’s responsibility to provide accurate information before the job begins.
We aim to provide a reliable man and van service, but the customer accepts that access issues, traffic, parking restrictions, weather, and unforeseen delays may affect timings. Any estimates provided are based on the information available at the time of booking and are not guarantees unless expressly stated in writing. The customer should ensure that all details supplied are complete and accurate, including the type and quantity of items, collection and delivery addresses, floor levels, access restrictions, parking conditions, and any fragile, heavy, or unusual items.
Booking Process
A booking is not confirmed until it has been accepted by us and any required deposit or advance payment has been received, if applicable. The customer may request a service by providing the relevant details of the move, including dates, times, addresses, access information, and a description of the items to be moved. We may ask follow-up questions to assess the size of the vehicle required, the number of crew members needed, and the estimated duration of the job. This helps us provide a suitable quotation and avoid misunderstandings on the day.
When a quotation is issued, it is based on the information supplied by the customer. If the customer later changes the information, such as the quantity of items, collection point, or access conditions, we may revise the quotation accordingly. The customer agrees that the final service may differ from the initial estimate if the actual job is larger, more complex, or time-consuming than described. We reserve the right to refuse to carry out work that is unsafe, unlawful, or materially different from the original booking without liability for any resulting inconvenience.
Bookings may be accepted by phone, email, online form, message, or any other method we make available. By confirming the booking, the customer authorises us to proceed on the agreed date and time. The customer must ensure that someone with authority is available at the start of the service to confirm instructions, grant access, and approve any necessary changes. If the customer is not present, we may rely on written instructions or instructions from another person whom we reasonably believe to be authorised.
Payments and Charges
Charges may be based on a fixed price, hourly rate, mileage, minimum booking fee, or a combination of these methods, depending on the nature of the job. The total price may also include additional costs such as congestion, parking, tolls, congestion-related charges, waiting time, additional labour, dismantling, reassembly, wrapping, or disposal services where agreed. Unless stated otherwise, prices are exclusive of any applicable taxes and statutory charges. We will explain the basis of the charge as clearly as reasonably possible before the booking is confirmed.
Payment is due in accordance with the agreed terms, which may require full payment in advance, a deposit, payment on completion, or payment by instalments in limited cases. Where payment is made on completion, it must be settled immediately unless we have agreed a different arrangement in writing. If the customer fails to pay on time, we may suspend the service, withhold delivery, recover reasonable collection costs, or charge interest and late payment fees to the extent permitted by law. Any cash, card, bank transfer, or approved digital payment method accepted by us will be specified at the time of booking.
Cancellations, Amendments, and Delays
The customer may cancel or amend a booking by giving notice as early as possible. Because we allocate vehicle time, crew, and scheduling resources in advance, cancellation charges may apply. If a booking is cancelled shortly before the scheduled start time, or if our team arrives and is unable to complete the job due to customer inaction, incorrect information, access failure, or absence, we may charge a call-out fee or a portion of the agreed price to cover wasted time and expenses. Any deposit paid may be retained in full or in part where reasonably necessary to cover loss incurred.
Where the customer requests a change to the date, time, or scope of the service, we will try to accommodate it but cannot guarantee availability. Changes may affect pricing and service timing. If we need to amend a booking due to operational reasons, vehicle unavailability, safety issues, or events beyond our control, we will seek to notify the customer as soon as reasonably practicable and offer a revised time, an alternative arrangement, or a refund of any prepaid amount for the affected part of the booking, unless the delay or change is caused by circumstances outside our reasonable control.
We are not responsible for delays caused by traffic, road closures, severe weather, breakdowns, accidents, strikes, public disturbances, or other events beyond our reasonable control. In such cases, we will use reasonable efforts to continue the service or reschedule where appropriate. If a delay occurs because the customer has not prepared the items, has not provided access, or has asked us to wait beyond a reasonable period, waiting time may be charged. Customers should ensure that all items are ready for collection and that access arrangements are in place before the agreed arrival time.
Liability and Customer Responsibilities
The customer is responsible for ensuring that items are suitable for transport and that they are properly packed, secured, and labelled where necessary. Unless we have expressly agreed to pack the items, we are not responsible for inadequate packing, pre-existing damage, internal defects, or items that are fragile, perishable, dangerous, or otherwise sensitive to movement. The customer must inform us in advance of any item that is especially heavy, valuable, awkward, or likely to require specialist handling. Failure to provide such information may limit our ability to assist and may affect liability.
We will take reasonable care when handling the customer’s property, but our liability is limited to loss or damage caused by our negligence, deliberate misconduct, or breach of these terms, subject to the exclusions and limits set out below and subject always to applicable law. We shall not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is not permitted by law. Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited.
If a claim for damage or loss arises, the customer must notify us as soon as reasonably possible and in any event within a reasonable time after the service, providing sufficient detail and evidence to allow us to investigate. The customer should take photographs where appropriate and retain damaged items until the claim has been reviewed. We may inspect the items, packaging, and delivery location, and may request proof of value or repair estimates. Our liability, where established, may be limited to repair, replacement, or a reasonable monetary amount reflecting the proved loss, depending on the circumstances and any insurance arrangements in place.
Waste Regulations and Prohibited Items
Where our service includes waste removal, disposal, or collection of unwanted items, the customer must comply with all relevant UK waste regulations and provide accurate information about the nature of the waste. We do not accept responsibility for misdescribed waste, concealed hazardous materials, or items that require special permits, licensing, or handling beyond the scope of the agreed service. The customer must not present controlled waste, clinical waste, asbestos, chemicals, batteries, gas cylinders, oils, solvents, sharps, or other hazardous substances unless we have specifically agreed in writing and have the lawful authority and equipment to deal with them.
The customer confirms that any waste presented for collection is lawful to transport and dispose of and that the transfer does not breach environmental, storage, transport, or disposal laws. We may refuse any item that appears unsafe, prohibited, contaminated, or unsuitable for carriage. If prohibited waste is discovered after collection has started, we may stop the job, isolate the item if safe to do so, and recover any additional costs incurred. The customer may be responsible for any fines, penalties, cleanup costs, or third-party claims arising from inaccurate descriptions or unlawful waste disposal instructions supplied by the customer.
Where applicable, waste transfer documentation may be required, and the customer agrees to provide any information reasonably necessary to complete lawful disposal arrangements. Any waste services are provided on the basis that the customer has the right to dispose of the items and that no part of the load contains hidden materials that would make the transport unlawful. We reserve the right to ask questions, inspect items, or request photographs before accepting waste-related work. This helps ensure compliance with environmental obligations and protects both parties from unnecessary risk.
Service Standards, Access, and Safety
Customers must ensure that driveways, hallways, stairways, lifts, loading areas, and parking arrangements are available and suitable for the service. If permits, authorisations, or building access arrangements are needed, the customer is responsible for obtaining them unless we have agreed otherwise. We may charge for delays caused by inaccessible premises, locked doors, unsuitable parking, restricted loading zones, or unsafe conditions. The customer should also ensure that pets, children, and bystanders are kept clear of working areas for safety reasons.
We may refuse to move items that are dangerous, structurally unsafe, likely to cause injury, or likely to damage property if handled in the ordinary course of work. The customer agrees that our team may pause work if they reasonably believe that continuing would create an unsafe situation. If lifting equipment, multiple staff, or specialist methods are required, we may adjust the service or decline part of the job if this was not disclosed in advance. We will act reasonably and professionally, but safety will always take priority over speed or convenience.
All intellectual property, service descriptions, and written materials connected with our business remain our property or the property of our licensors. The customer may not misuse our name, representations, or service materials in a way that suggests endorsement or a different commercial relationship. Any information provided by the customer for the purpose of a booking must be accurate and lawful. We may rely on that information when planning the service, and we are not responsible for issues caused by incomplete or incorrect details supplied by the customer or a third party acting on their behalf.
We may sub-contract all or part of the service to suitably qualified personnel where needed, while remaining responsible for the standard of the contracted work in accordance with these terms and applicable law. Any third party involved in the service must follow reasonable instructions and safety rules. The customer agrees not to interfere with the safe performance of the work and not to request unlawful, abusive, or discriminatory conduct. If the customer or anyone at the property behaves in a threatening or unsafe manner, we may end the service immediately and charge for work already carried out.
If any term in these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that term shall be treated as severed to the extent necessary, and the remaining terms will continue in full force. No failure or delay by us in enforcing any right or remedy shall mean that we have waived that right or remedy. Any variation to these terms must be agreed by us in writing. These Terms and Conditions represent the entire agreement between the parties in relation to the service, subject to any written quotation, invoice, or service-specific conditions that have been expressly accepted.
Governing Law
These Terms and Conditions, and any dispute or claim arising from them or in connection with the service, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim arising from or relating to the service, unless mandatory law provides otherwise. By booking Man And Van Kingscross, the customer acknowledges that the agreement is made under UK legal principles and that any rights not expressly excluded by these terms remain subject to applicable consumer and commercial law.
By proceeding with a booking, the customer confirms acceptance of these terms on behalf of themselves and, where relevant, any person or organisation for whom the service is arranged. The customer should retain a copy of these Terms and Conditions for future reference. These terms are designed to support a clear, fair, and lawful man and van Kingscross service relationship, helping both parties understand their rights and responsibilities before, during, and after the work is carried out.